Refund & Return Policy

 

Return window

You may request a return within 30 days of the delivery date.

 

Condition

Returned items must be unused, in their original condition and packaging. We may refuse or reduce a refund on items returned used, damaged by the customer, or not in resellable condition.

 

Who pays return shipping

Customers pay return shipping unless the item arrived damaged, defective, or incorrect — in that case we cover it.

 

Non-returnable items

Digital products, including The Calm Pet Guide (PDF), are non-returnable and non-refundable once delivered, because they are delivered instantly and cannot be returned. Final-sale items are also non-returnable.

 

How to start a return

Email hello@hushhourshop.com with your order number and the reason for return. We will reply with return instructions. Do not send items back before receiving instructions; returns sent without authorization may not be processed.

 

Refunds

Once we receive and inspect your return, we email you the outcome. Approved refunds are issued to your original payment method within 5-10 business days. Your bank or card issuer may take additional time to post it. Original shipping, if any, is non-refundable.

 

Damaged, defective or wrong item

Contact us within 7 days of delivery with your order number and photos. We will arrange a free replacement or a full refund, including any return shipping.

 

Exchanges

We do not offer direct exchanges. Return the item under this policy and place a new order for the replacement.

 

Cancellations

Orders can be cancelled only before they enter processing. Once processing has started, the standard return policy applies.

 

Contact

Hush Hour — hello@hushhourshop.com