Shipping Policy

 

Where we ship

We currently ship within the United States only.

 

Order processing

Orders are processed within 1-3 business days after purchase. Orders placed on weekends or holidays are processed the next business day.

 

Shipping cost & speed

Free standard shipping on all U.S. orders, with no minimum. Estimated delivery is 7-12 business days after your order ships. Processing time is separate from and in addition to delivery time.

 

Tracking

A tracking number is emailed to you when your order ships. If you do not receive tracking within 5 business days of ordering, email hello@hushhourshop.com.

 

Estimates, not guarantees

Delivery windows are estimates. Carrier delays, customs, weather and high-demand periods can extend them. We are not responsible for carrier delays once an order has shipped.

 

Multiple shipments

Items in one order may ship separately and arrive on different days at no extra cost to you. Your digital guide is delivered by email, separately from any physical item.

 

Wrong or incomplete address

Enter your shipping address carefully at checkout. We are not responsible for orders sent to an address entered incorrectly. If a parcel is returned to us as undeliverable, we will contact you to arrange reshipment; reshipping costs may apply.

 

Lost or damaged in transit

If your order arrives damaged, or tracking shows delivered but you did not receive it, contact hello@hushhourshop.com within 7 days of the delivery date and we will help resolve it.

 

Contact

Hush Hour — hello@hushhourshop.com